Privacy Policy for IberLingua Grove
At IberLingua Grove, we are committed to protecting your privacy and handling your personal data with transparency and care. This privacy policy explains how we collect, use, disclose, and protect information collected through our online platform and during the provision of our language education and tutoring services, including private tutoring, group classes, exam preparation, corporate training, and cultural immersion workshops.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, email address, phone number, physical address, and payment information when you register for a service, make an inquiry, or process a payment for our lessons or workshops.
- Educational Information: Details about your language learning goals, current Spanish proficiency level, and past learning experiences to tailor our tutoring and class offerings.
- Usage Data: Information about how you access and use our online platform, such as IP addresses, browser types, pages viewed, and the duration of visits. This helps us improve our online services.
- Communication Information: Records of your communications with us, including emails, chat messages, and phone calls.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Provision: To provide and manage your participation in our private language tutoring, group conversational classes, exam preparation, corporate language training, and cultural immersion workshops.
- Communication: To respond to your inquiries, send you relevant information about our services, schedule updates, and payment confirmations.
- Personalization: To tailor the learning experience and content to your specific needs and preferences.
- Service Improvement: To analyze usage patterns and improve the quality, effectiveness, and convenience of our services and online platform.
- Marketing: With your explicit consent, to send you promotional materials about new classes, workshops, or special offers. You can opt-out at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting providers, and technical support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month. If the request is complex, we may extend this period by two months, and we will inform you of the extension and the reasons for it.
6. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. These are small data files placed on your device. We use cookies for functional purposes (e.g., maintaining your session), performance (e.g., analytics to understand how our site is used), and potentially for targeted advertising. You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:
IberLingua Grove
2847 Calle de Velázquez, Floor 3
28006 Madrid, Community of Madrid
Spain